My Path to User Research

How did you end up in user research?

One of the most common questions I hear.

Before declaring a college major…

I recall my father saying: Vijay, I want you to study either law, medicine, or accounting. This could be because it was during the 2008 recession and he wanted me to have a "safe" job. It could be because, in his mind, these were the most respectful fields. Whatever the reason, I did not want to disappoint my father. I chose to study accounting. 

Why accounting?

Growing up, I worked for my father's clothing store. I thought I could see myself in the 'business world' compared to that of a courtroom or doctor’s office.  Plus, accounting seemed easier compared to medicine and law. [Disclaimer: I love and am grateful for my father. But I wasn't super excited about these options or his POV on this.]

After studying and working in accounting, I quickly realized it was not for me. I enjoyed the conversations with the audit team and the clients, but that was the extent of it.

So I pivoted

To a consulting role in another accounting firm. I conducted desk research to help companies understand the changing world in their respective industries. The accounting firm acquired a digital agency. 

I was introduced to a researcher from that agency

We worked together on a research project. He introduced me to user research by teaching me basic qualitative research principles. I was hooked by the stories people would share with us and the magic of synthesis and share-outs. I felt responsible to make sure these stories people shared with us were being heard and acted upon.

I found a topic I was deeply interested in. I wanted to dive deeper into research and design. I applied to UW's MHCID program and luckily got in. I immersed myself in design and started developing my “research tool kit.”

I’m forever grateful for learning from everyone around me. Thank you.